Bilingual AR Recovery Specialist - Delinquent Accounts

Intugo; Hermosillo; Presencial; MXN 201.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Food vouchers

Temporary six-month contract

Descripción de la vacante

Intugo in Mexico is seeking a Recovery Specialist to manage severely delinquent accounts, recover outstanding balances, and maintain professional client relationships throughout the collection process.

You will work on-site in Hermosillo, handling negotiations, reviewing histories, documenting actions, and escalating when needed. Fluency in English and Spanish and strong Excel skills are required to succeed in this role.

Formación

• Bilingual English and Spanish with excellent verbal and written communication skills.
• Experience in Accounts Receivable collections, especially with severely delinquent or high-risk accounts.
• Strong payment negotiation and de-escalation skills.

Responsabilidades

• Manage accounts 360+ days past due and execute effective recovery strategies.
• Review account histories, files, and payment activity to determine appropriate collection actions.
• Conduct outbound collection efforts and maintain consistent follow-up on unresponsive accounts.
• Negotiate complex payment arrangements based on account circumstances and client responses.
• Maintain accurate and detailed documentation of collection activities.
• Adjust recovery strategies based on client responses and account performance.
• Escalate accounts when necessary and provide clear updates to relevant stakeholders.
• Analyze account data to evaluate financial impact, identify critical deadlines, and prioritize recovery efforts.

Conocimientos

Bilingual English and Spanish

Accounts Receivable collections

Negotiation

De-escalation

Microsoft Excel

Herramientas

Microsoft Office

Descripción del empleo

Intugo in Mexico is seeking a Recovery Specialist to manage severely delinquent accounts, recover outstanding balances, and maintain professional client relationships throughout the collection process.

You will work on-site in Hermosillo, handling negotiations, reviewing histories, documenting actions, and escalating when needed. Fluency in English and Spanish and strong Excel skills are required to succeed in this role.