Banquet Captain: Lead Delightful Events & Guest Experiences

Hilton; Ciudad de México; On-site; MXN 201,000 - 312,000; Full time

Job summary

Hilton in Mexico City is seeking a Banquet Captain to oversee food and beverage service at banquet events, ensuring guests receive warm, memorable experiences.

You will supervise staff, coordinate with culinary and events teams, manage setup and breakdown, handle billing, and ensure compliance with safety standards during functions. The role requires a passion for hospitality and strong teamwork.

Responsibilities

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Ensure seamless service: Supervise food and beverage service and monitor guest satisfaction during banquet events, promptly addressing any issues with product or service quality
• Support event execution: Assist with the planning, organizing, and execution of various banquet functions, including breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
• Collaborate for success: Lead and/or participate in department meetings to ensure the team is aligned and well-prepared for banquet operations
• Handle banquet billing: Accurately process banquet checks and ensure seamless payment transactions
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Job description

Hilton in Mexico City is seeking a Banquet Captain to oversee food and beverage service at banquet events, ensuring guests receive warm, memorable experiences.

You will supervise staff, coordinate with culinary and events teams, manage setup and breakdown, handle billing, and ensure compliance with safety standards during functions. The role requires a passion for hospitality and strong teamwork.