Bank Teller - Customer Service & Transactions

Citigroup; Yautepec; On-site; MXN 150,000 - 190,000; Full time

Job summary

Citigroup in Yautepec, Morelos is seeking an entry-level Teller to support branch activities and deliver client-focused service. You will perform cash handling, deposits, and transactions while providing a friendly, efficient customer experience.

You will learn Citi products, identify referral opportunities, educate clients on digital options, and adhere to policies to safeguard assets. High school diploma required; teamwork and communication are essential.

Qualifications

• Prior relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients with friendly and efficient service.
• Perform banking transactions, manage cash, deposits, and vault cash.
• Identify referral opportunities based on clients' financial goals.
• Educate clients on digital and self-service options offered by Citi.
• Adhere to policies, controls, and regulatory procedures to safeguard assets.
• Meet client needs and escalate issues when required.
• Maintain knowledge of client accounts and Citi products and services.
• Deliver an exceptional client experience and meet defined metrics.

Skills

Sales experience

Customer service

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup in Yautepec, Morelos is seeking an entry-level Teller to support branch activities and deliver client-focused service. You will perform cash handling, deposits, and transactions while providing a friendly, efficient customer experience.

You will learn Citi products, identify referral opportunities, educate clients on digital options, and adhere to policies to safeguard assets. High school diploma required; teamwork and communication are essential.