Bank Teller: Cash Handling & Client Solutions

Citigroup Inc.; Chilpancingo de los Bravo; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico is seeking an entry-level Teller to assist with branch activities and deliver client-facing services, processing transactions, and supporting revenue generation by offering optimal solutions.

The role emphasizes high-quality customer service, accurate cash handling, and compliance with bank policies. You will be the first point of contact for Citi clients, educate customers on digital tools, and help maintain security and regulatory standards while delivering an

Formación

• Previous relevant experience preferred
• Demonstrated sales and customer service experience
• Money handling experience
• Effective problem solving and communication skills
• Ability to work well in a team oriented environment

Responsabilidades

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
• Identify referral opportunities for new products and services based on client’s financial goals
• Educate clients on digital and self-service opportunities offered by Citi
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Conocimientos

Sales & customer service

Money handling

Communication skills

Problem solving

Teamwork

Educación

High School diploma or equivalent

Descripción del empleo

Citigroup Inc. in Mexico is seeking an entry-level Teller to assist with branch activities and deliver client-facing services, processing transactions, and supporting revenue generation by offering optimal solutions.

The role emphasizes high-quality customer service, accurate cash handling, and compliance with bank policies. You will be the first point of contact for Citi clients, educate customers on digital tools, and help maintain security and regulatory standards while delivering an