Bank Teller: Client‑Focused Cash & Service Expert

Citigroup; Cuernavaca; On-site; MXN 150,000 - 210,000; Full time

Job summary

Citigroup in Cuernavaca, Morelos is seeking an entry-level Teller to support daily branch operations and deliver high-quality client service. You will handle banking transactions, assist with cash deposits, and learn to identify referral opportunities to help the branch grow.

The role emphasizes teamwork, adherence to policies, and a commitment to customer satisfaction through friendly, accurate service. This position requires a high school diploma and offers exposure to a diverse client base

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide customer service.
• Perform banking transactions including cash deposits and vault cash handling.
• Identify referral opportunities for new products and services.
• Educate clients on digital and self-service options.
• Adhere to policies and controls to ensure safety of assets.
• Manage client issues and escalate as needed.
• Maintain knowledge of client accounts and products.
• Uphold high service levels and meet metrics.
• Assess risk and ensure compliance with laws and regulations.

Skills

Customer service experience

Sales experience

Money handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

Citigroup in Cuernavaca, Morelos is seeking an entry-level Teller to support daily branch operations and deliver high-quality client service. You will handle banking transactions, assist with cash deposits, and learn to identify referral opportunities to help the branch grow.

The role emphasizes teamwork, adherence to policies, and a commitment to customer satisfaction through friendly, accurate service. This position requires a high school diploma and offers exposure to a diverse client base