Bank Teller: Customer Service & Cash Transactions

Citigroup Inc.; San Bartolo Naucalpan Centro; Presencial; MXN 180.000 - 220.000; Jornada completa

Descripción de la vacante

Citigroup Inc. in Mexico seeks an entry-level Teller to support branch activities, deliver client-facing services, and process transactions in coordination with Customer Service to help the branch generate revenue through optimal solutions.

Responsibilities include greeting clients, handling banking transactions and cash, identifying referral opportunities, educating clients on digital services, and maintaining compliance to protect assets while delivering an exceptional service experience.

Formación

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsabilidades

• Serve as the first point of contact for Citi clients with friendly and efficient customer service.
• Perform banking transactions including managing cash supply, deposits, and maintaining branch vault cash.
• Identify referral opportunities for Citi products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, controls, and regulatory procedures to protect assets and clients.
• Ensure client needs are met and manage issues, escalating as needed.
• Maintain knowledge of client accounts and products for accurate service.
• Deliver an exceptional client experience and uphold company standards and metrics.
• Assess risk in decision-making and ensure compliance with laws and internal policies.

Conocimientos

Customer service

Sales

Money handling

Problem solving

Communication

Teamwork

Educación

High School diploma

Descripción del empleo

Citigroup Inc. in Mexico seeks an entry-level Teller to support branch activities, deliver client-facing services, and process transactions in coordination with Customer Service to help the branch generate revenue through optimal solutions.

Responsibilities include greeting clients, handling banking transactions and cash, identifying referral opportunities, educating clients on digital services, and maintaining compliance to protect assets while delivering an exceptional service experience.