Bank Teller & Client Experience Specialist

Citi; Cuernavaca; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Citi is seeking an entry-level Teller in Cuernavaca, Mexico. You will support day-to-day branch activities, process transactions, and assist clients with financial solutions. This role emphasizes high-quality service and accurate cash handling.

You will work as part of Customer Service, learning Citi’s products while contributing to revenue through client referrals and digital solutions.

Formación

• Experience in customer-facing roles is preferred.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced branch environment.

Responsabilidades

• Serve as the first point of contact for Citi clients with friendly, efficient service.
• Perform accurate banking transactions and manage cash deposits and vault cash.
• Identify referral opportunities based on client goals.
• Educate clients on digital/self-service options offered by Citi.
• Follow policies and controls to safeguard client and bank assets.
• Address client needs, escalating issues when needed.

Conocimientos

Customer service

Sales

Money handling

Problem solving

Teamwork

Educación

High School diploma

Descripción del empleo

Citi is seeking an entry-level Teller in Cuernavaca, Mexico. You will support day-to-day branch activities, process transactions, and assist clients with financial solutions. This role emphasizes high-quality service and accurate cash handling.

You will work as part of Customer Service, learning Citi’s products while contributing to revenue through client referrals and digital solutions.