Atención A Clientes 1/2 Tiempo Matutino 08 A 14

Sac Servicios Administrativos De Consultoría; Morelia; Remote; MXN 300,000 - 420,000; Full time

Job summary

Sac Servicios Administrativos De Consultoría is seeking a seasoned Senior Customer Service Advisor to join a fully remote team in Mexico. You will handle escalated inquiries, deliver empathetic, high-quality support, and contribute to customer retention through expert problem solving.

As a senior member, you will mentor junior colleagues and help identify process improvements to raise service standards. The role is remote, offering flexible interaction with customers across channels and a focus

Responsibilities

• Provide advanced customer support, handling escalated inquiries and complex problem-solving.
• Mentor junior team members and identify opportunities for process improvements.

Job description

About the Role

Our client is searching for a seasoned and highly skilled Asesor de Atención al Cliente Senior to join their esteemed, fully remote team. This role is pivotal in providing sophisticated support and resolving complex customer issues, contributing significantly to customer retention and satisfaction. As a senior member, you will also play a role in mentoring junior team members and identifying process improvements. You'll be working independently from your home office, interacting with customers across various channels, and ensuring they receive prompt, accurate, and empathetic assistance. If you possess a deep understanding of customer service best practices, excellent problem-solving skills, and a commitment to excellence, we encourage you to apply. Our client offers a dynamic remote environment where your expertise is valued and your professional growth is supported. This is an outstanding opportunity to leverage your experience to make a tangible impact on customer loyalty and overall service quality, all while enjoying the benefits of remote work.

Key Responsibilities

• Provide advanced customer support, handling escalated inquiries and complex problem-solving.