Asesor De Atención Al Cliente Y Ventas - Reservas

Localiza Co; Xico; Remote; MXN 180,000 - 240,000; Full time

Job summary

Localiza Co. is seeking an enthusiastic and experienced Customer Service Advisor to join a fully remote team.

This role offers the flexibility of working from home and requires a strong focus on delivering excellent customer service, addressing inquiries, and resolving issues to ensure high customer satisfaction. You will thrive in a virtual environment, collaborating with internal teams and contributing to knowledge base content while meeting performance metrics related to customer satisfaction

Qualifications

• Previous experience in a customer service, client support, or help desk role.
• Outstanding verbal and written communication skills in Spanish.
• Proficiency in using CRM systems and other customer support software.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Handle incoming customer communications across various channels (phone, email, chat).
• Provide prompt, accurate, and friendly responses to customer inquiries.
• Troubleshoot and resolve customer problems effectively, escalating when necessary.
• Maintain and update customer account information and interaction logs.
• Inform customers about products, services, and policies.
• Gather and document customer feedback for service improvement.
• Meet or exceed performance metrics related to customer satisfaction and efficiency.
• Collaborate with internal teams to resolve complex customer issues.
• Contribute to the development of knowledge base articles and FAQs.
• Proactively identify opportunities to enhance the customer experience.

Skills

Spanish (native)

Customer service

Communication

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

Our client is looking for an enthusiastic and experienced Customer Service Advisor to join their fully remote team. This position offers the unique advantage of working entirely from home, providing significant flexibility and autonomy. You will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues to ensure maximum customer satisfaction. This is an excellent opportunity for individuals who excel in communication and possess a strong desire to help others. As a remote-centric organization, we are committed to providing a supportive and engaging virtual work environment where you can thrive professionally. Join us to be part of a forward-thinking company that values its remote workforce.

Key Responsibilities

• Handle incoming customer communications across various channels (phone, email, chat).
• Provide prompt, accurate, and friendly responses to customer inquiries.
• Troubleshoot and resolve customer problems effectively, escalating when necessary.
• Maintain and update customer account information and interaction logs.
• Inform customers about products, services, and policies.
• Gather and document customer feedback for service improvement.
• Meet or exceed performance metrics related to customer satisfaction and efficiency.
• Collaborate with internal teams to resolve complex customer issues.
• Contribute to the development of knowledge base articles and FAQs.
• Proactively identify opportunities to enhance the customer experience.

Requirements

• Previous experience in a customer service, client support, or help desk role.
• Outstanding verbal and written communication skills in Spanish.
• Proficiency in using CRM systems and other customer support software.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; higher education preferred.
• Comfortable working with technology and adaptable to new tools.
• Reliable internet connection and a suitable home workspace.
• Experience with virtual collaboration tools is a plus.
• Demonstrated ability to handle challenging customer situations with grace and efficiency.

Benefits