Agente de Soporte Telefónico de Clientes (Remoto)

Placements24; Monterrey; Hybrid; MXN 207,000 - 289,000; Full time

Benefits offered by this job

Remote work

Performance bonuses

Training & career growth

Job summary

Placements24 is seeking an energetic Agente de Soporte Telefónico de Clientes to join their rapidly growing team in a fully remote role. You will assist customers with inquiries, resolve issues, and ensure a positive support experience from your home office.

The ideal candidate demonstrates excellent listening and communication skills, empathizes with customers, and can work independently to meet targets. A friendly voice and calm professionalism are essential for success in this role.

Qualifications

• Previous experience in a customer support role, preferably in a call center environment.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional, especially during stressful situations.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with computers and basic software applications.
• Ability to work independently and manage workload effectively in a remote setting.
• High school diploma or equivalent required.
• A dedicated home office space with reliable high-speed internet connection.

Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Adhere to communication scripts and company policies while delivering exceptional service.
• Clarify complaints, identify causes, propose solutions, and follow up to ensure resolution.
• Keep records of customer interactions and transactions.
• Process orders, forms, applications, and requests.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet personal/team qualitative and quantitative targets.

Skills

Customer service

Verbal communication

Active listening

Problem solving

Work independently

Remote work

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for an energetic and customer-focused Agente de Soporte Telefónico de Clientes to join their rapidly growing team. This is a completely remote position, empowering you to deliver outstanding service from your home office. You will be the voice of our client, assisting customers with inquiries, resolving issues, and ensuring a positive support experience. The ideal candidate has excellent listening skills, a clear and friendly speaking voice, and a strong ability to empathize with customer concerns. Your primary goal will be to provide efficient and effective solutions, contributing to high customer satisfaction and retention.

Key Responsibilities

• Handle inbound customer calls efficiently and professionally.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Adhere to communication scripts and company policies while delivering exceptional service.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Keep records of customer interactions and transactions.
• Process orders, forms, applications, and requests.
• Provide accurate information about products and services.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet personal/team qualitative and quantitative targets.

Requirements

• Previous experience in a customer support role, preferably in a call center environment.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional, especially during stressful situations.
• Strong problem-solving skills and the ability to think on your feet.
• Proficiency with computers and basic software applications.
• Ability to work independently and manage workload effectively in a remote setting.
• High school diploma or equivalent required.
• A dedicated home office space with reliable high-speed internet connection.

Benefits

This role offers a competitive hourly wage with potential for performance bonuses. As a fully remote position, you will enjoy the flexibility of working from home. Our client provides thorough initial training and ongoing support to ensure your success. Opportunities for career advancement within the customer service department are available. Join a team that values your contribution and is committed to providing excellent customer experiences.