Administrador/A De Módulo – Atención Al Cliente

Grupo Tres Marías; Morelia; Remote; MXN 260,000 - 420,000; Full time

Job summary

Grupo Tres Marías is seeking a seasoned Senior Customer Service Advisor to join its fully remote team. The role focuses on providing advanced support, resolving complex issues, mentoring junior colleagues, and driving service quality from the home office.

You will engage with customers across multiple channels, apply best practices in customer service, and contribute to retention and satisfaction by delivering empathetic, accurate assistance while seeking process improvements.

Responsibilities

• Provide advanced customer support, handling escalated inquiries and complex problem-solving.

Job description

About the Role

Our client is searching for a seasoned and highly skilled Asesor de Atención al Cliente Senior to join their esteemed, fully remote team. This role is pivotal in providing sophisticated support and resolving complex customer issues, contributing significantly to customer retention and satisfaction. As a senior member, you will also play a role in mentoring junior team members and identifying process improvements. You'll be working independently from your home office, interacting with customers across various channels, and ensuring they receive prompt, accurate, and empathetic assistance. If you possess a deep understanding of customer service best practices, excellent problem-solving skills, and a commitment to excellence, we encourage you to apply. Our client offers a dynamic remote environment where your expertise is valued and your professional growth is supported. This is an outstanding opportunity to leverage your experience to make a tangible impact on customer loyalty and overall service quality, all while enjoying the benefits of remote work.

Key Responsibilities

• Provide advanced customer support, handling escalated inquiries and complex problem-solving.