Associate Trainer — Onboarding & CX Training

SpotOn; Estado de México; Presencial; MXN 167.000 - 279.000; Jornada completa

Descripción de la vacante

SpotOn in Mexico is seeking an Associate Trainer to support the delivery of our Onboarding Core Curriculum across the CX organization. You will help schedule sessions, manage logistics, and document trainee progress while building foundational facilitation skills under seasoned trainers.

You will assist with Week 1 curriculum delivery, support ILT sessions in Weeks 2–4, and collaborate with SMEs and Enablement Partners to ensure training aligns with operational needs.

Formación

• Bachelor’s degree required or equivalent combination of education and experience.
• 1 year of professional experience in customer success or related roles preferred.
• Experience in fintech or SaaS environments preferred.

Responsabilidades

• Deliver Week 1 CX-wide Core Curriculum to new hires.
• Assist with ILT sessions during Weeks 2–4 as deployed by Enablement Partners.
• Coordinate onboarding logistics, scheduling, and credential setup.
• Document trainee progress, milestones, and completion checklists.
• Collaborate with SMEs, floor managers, and Enablement Partners to align training with operations.

Conocimientos

Adult learning principles

Instructional methods

Facilitation

Communication

Documentation

Customer success

Fintech SaaS experience

Educación

Bachelor’s degree in related field

Herramientas

Train-the-Trainer Certification

CompTIA CTT+

LinkedIn Learning certifications

ATD micro-credentials

Descripción del empleo

SpotOn in Mexico is seeking an Associate Trainer to support the delivery of our Onboarding Core Curriculum across the CX organization. You will help schedule sessions, manage logistics, and document trainee progress while building foundational facilitation skills under seasoned trainers.

You will assist with Week 1 curriculum delivery, support ILT sessions in Weeks 2–4, and collaborate with SMEs and Enablement Partners to ensure training aligns with operational needs.