Remote Call Center Training Specialist

CONFIE; Benito Juárez; Presencial; MXN 134.000 - 246.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive weekly salary

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance and preven­t

Descripción de la vacante

Confie is seeking a Trainer to drive effective on-boarding and ongoing development for ambassadors in our Mexico operations. You will connect training to real operations, ensuring new hires are prepared, integrated, and successful in their roles.

The role requires a Bachelor’s in education or related field, 1 year of training experience, and strong English skills. Proficiency with MS Office tools and experience in call centers are essential. Competitive benefits accompany growth opportunities.

Formación

• Bachelor's degree in education or related is required.
• 1 year of experience in training or education-related fields (mandatory).
• Advanced English level (B2+) required.
• Previous experience in call center environments.
• MS Office: Word, Excel, PowerPoint (mandatory).

Responsabilidades

• Report on the progress of the training group.
• Audit calls, claims, and transactions of ambassadors during the training.
• Assign agents to operational supervisors upon completion of training.
• Ensure learning plans are assigned to new hires.
• Submit ServiceNow tickets according to training needs.
• Schedule talks and complementary sessions with other teams or departments as part of the training.
• Facilitate training sessions using andragogical principles and effective instructional techniques.
• Identify and report outdated or incorrect content to the Development team.
• Participate in departmental projects and initiatives aimed at developing or improving training programs.
• Update training materials in alignment with training objectives.
• Report performance, attendance, and participation data to optimize the learning experience.
• Provide individual and group feedback to ambassadors based on trends and performance metrics.
• Escalate any relevant situations that arise during training to Management or support teams.
• Identify and report ambassador behaviors that may require follow-up by Management or support teams.
• Attend departmental, Operations, or cross-functional meetings as needed and provide complete and timely information.

Conocimientos

Advanced English

Educación

Bachelor's degree in education or related

Herramientas

MS Office

Word

Excel

PowerPoint

Descripción del empleo

Confie is seeking a Trainer to drive effective on-boarding and ongoing development for ambassadors in our Mexico operations. You will connect training to real operations, ensuring new hires are prepared, integrated, and successful in their roles.

The role requires a Bachelor’s in education or related field, 1 year of training experience, and strong English skills. Proficiency with MS Office tools and experience in call centers are essential. Competitive benefits accompany growth opportunities.