Associate Solutions Architect - AI & CX (Hybrid, MX)

Joinimagine; Ciudad de México; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Zendesk seeks an Associate Solutions Architect for Mexico City to partner with Sales and customers, translating goals into actionable, credible solutions. You’ll demonstrate CX and AI capabilities, run discovery sessions, demos, and workshops, and craft reusable artifacts to enable the team.

You’ll bridge product, engineering, and customer success while maintaining focus on practical, secure, and scalable outcomes in a fast-moving SaaS environment.

Formación

• Professional fluency in English is required; Portuguese (Brazil) or Spanish is a plus.
• Experience in a customer-facing technical role such as Solutions Architecture, Sales Engineering, Technical Consulting, Implementation, Customer Success Engineering, Support Engineering, or a related function.
• Strong written, verbal, and presentation skills, with the ability to communicate clearly with executives, business users, and technical teams.
• Demonstrated ability to manage multiple priorities, work across a shared queue or pooled model, and maintain reliable follow-through.
• Structured problem-solving skills and the ability to connect customer requirements to a practical solution path.
• Experience collaborating cross-functionally in a fast-moving SaaS or technology organization.

Responsabilidades

• Partner with account executives and sales teams on discovery, qualification, solution strategy, and opportunity progression.
• Support multiple opportunities through a pooled coverage model, prioritizing work based on customer impact, deal stage, complexity, and business urgency.
• Translate customer goals and operational challenges into clear solution concepts, use cases, value hypotheses, and recommended next steps.
• Deliver or support technical discovery sessions, product demonstrations, workshops, solution overviews, and proof‑of‑concept activities.
• Explain CX, automation, and AI capabilities in practical business terms, including appropriate use cases, limitations, risks, and adoption considerations.
• Create lightweight solution artifacts such as diagrams, capability maps, integration overviews, demo plans, discovery notes, and technical responses.
• Coordinate with product, engineering, security, services, customer success, and other internal teams to validate feasibility and implementation considerations.
• Capture reusable patterns, objections, FAQs, and lessons learned to improve pooled SA enablement and team consistency.

Conocimientos

English fluency

Strong communication

Presentation skills

Cross-functional collaboration

Structured problem solving

Multitasking

Herramientas

CRM

Cloud platforms

APIs

Descripción del empleo

Zendesk seeks an Associate Solutions Architect for Mexico City to partner with Sales and customers, translating goals into actionable, credible solutions. You’ll demonstrate CX and AI capabilities, run discovery sessions, demos, and workshops, and craft reusable artifacts to enable the team.

You’ll bridge product, engineering, and customer success while maintaining focus on practical, secure, and scalable outcomes in a fast-moving SaaS environment.