Application Support Intern (MTY, N.L.)

Schneider Electric; Monterrey; Híbrido; MXN 89.000 - 134.000; A tiempo parcial

Descripción de la vacante

Schneider Electric in Monterrey is offering an Application Support Intern position within IT Services and Solutions. You will support technology operations, troubleshoot user issues, and contribute to knowledge management while learning from seasoned professionals.

The role emphasizes collaboration across teams and ongoing development in enterprise applications. Ideal candidates are graduating in December 2027 or later with advanced English, a customer-focused mindset, and an eagerness to learn

Formación

• Bachelor’s degree in IT, Computer Science, Software Engineering or related field, graduating December 2027 or later.
• Advanced English required.
• Experience or knowledge in Salesforce is a plus.
• Strong problem-solving, communication, and customer service skills.
• Eagerness to learn new technologies and business processes.
• Basic knowledge of Salesforce, ServiceNow, or similar applications is preferred.
• Familiarity with Microsoft Copilot or other AI-powered productivity tools is a plus.
• Customer-focused mindset and ability to work effectively in a team.

Responsabilidades

• Provide application support and troubleshoot user issues.
• Manage and follow up on support tickets to ensure timely resolution.
• Document solutions and contribute to knowledge management.
• Collaborate with teams to improve application performance and user experience.

Conocimientos

Customer service

Problem-solving

Communication

Teamwork

Eagerness to learn

AI productivity tools

Educación

Bachelor’s degree in IT/CS/SE or related, graduating Dec 2027+

Herramientas

Salesforce

ServiceNow

Microsoft Copilot

Descripción del empleo

Ready to gain real-world IT experience and build your technical skills? We're offering an Application Support Intern opportunity in IT Services and Solutions where you'll support technology operations, learn from seasoned professionals, and contribute to meaningful projects. This is your chance to launch your IT career with hands-on learning.

What will you do?

• Provide application support and troubleshoot user issues.
• Manage and follow up on support tickets to ensure timely resolution.
• Document solutions and contribute to knowledge management.
• Collaborate with teams to improve application performance and user experience.

What qualifications will make you successful?

• Bachelor’s degree in IT, Computer Science, Software Engineering or related experience, graduating in December 2027 or later.
• English – Advanced.
• Experience or knowledge in Salesforce is a PLUS.
• Strong problem-solving, communication, and customer service skills.
• Eagerness to learn new technologies and business processes.
• Basic knowledge of Salesforce, ServiceNow, or similar business applications is preferred.
• Familiarity with Microsoft Copilot or other AI-powered productivity tools is a plus.
• Customer-focused mindset and ability to work effectively in a team.

*Graduation Date: December 2027 or later

*Advanced English - MUST

*Availability to work a hybrid schedule in the mornings.

*Location: Mty Hub (Punto Valle: Rio Missouri 555 St. Del Valle, 66220)

What's in it for you?

• Gain hands-on experience supporting enterprise applications in a global environment.
• Develop technical, analytical, customer service, and AI-related skills.
• Work with industry-leading platforms such as Salesforce, ServiceNow, and Microsoft Copilot.
• Build a strong foundation for future careers in application support, IT operations, and digital transformation.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.