Senior Assistant I, IT Support Center

Schneider Electric; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Schneider Electric is seeking a customer-focused IT/Software Support professional in Monterrey to monitor application issues, guide users, and manage incidents daily. You will develop reports, dashboards, and knowledge documents to support both users and the internal team.

Strong English, communication, and problem-solving skills are essential for success in a distributed team. Ideal candidates have 1-3 years of software customer experience, familiarity with ERP/CRM/ECM, and proficiency in

Formación

• Bachelor's degree in IT, Computer Science, Software Engineering or related field.
• Advanced English proficiency.
• 1-3 years of software customer experience.
• Experience with ERP/CRM/ECM is a plus.
• Experience with Salesforce Reports and Dashboards is a plus.
• Excellent communication and articulation skills with ability to work effectively in distributed teams.
• Problem-solving and interpersonal skills.
• Adaptability to process changes.
• Experience with Microsoft Excel is a plus.

Responsabilidades

• Monitor application issues and provide guidance to users across channels.
• Monitor contact channels and resolve incidents and service requests daily.
• Create reports and dashboards for users and support teams.
• Develop and review knowledge documentation including troubleshooting guides.
• Achieve KPIs and participate in team and company goals.
• Perform non-regression testing for new releases.
• Attend team activities, KT sessions and meetings.

Conocimientos

Customer support

English (Advanced)

Communication

Problem solving

Teamwork

Adaptability

Documentation

Educación

Bachelor's degree in IT/Computer Science/Software Engineering or related field

Herramientas

Salesforce

ERP/CRM/ECM systems

Excel

Descripción del empleo

What will you do?

• Monitor Application Issues.
• Provide guidance to Internal and External users with processes through the different channels.
• Monitor the different contact channels.
• Resolve application issues.
• Solve Incidents and Service requests on a daily basis.
• Create reports and dashboard for users and support team.
• Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles
• Achieve the defined goals defined in the KPIs, team & company goals.
• Perform Non-Regression Testing for the New releases of the applications.
• Attend team activities, meetings, KT, etc.

What's in it for me?

• Bachelor's degree in IT, Computer Science, Software Engineering or related experience.
• English - Advanced.
• 1-3 years of software customer experience
• Experience with ERP, CRM, ECM is a plus
• Experience with Salesforce Reportsand Dashboards is a plus
• Excellent communication and articulation skills with ability to work effectively in distributed teams.
• Exhibit excellent problem-solving skills, interpersonal and organizational communication skills, and proficiency in amultitude of software platforms.
• Adaptability to process changes.
• Experience with Microsoft Excel is a plus.

Bring your customer-first mindset and technical curiosity to a team that's excited to welcome you!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits-it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.