Application Support Consultant

SOLSER Information Technology; Santiago de Querétaro; Presencial; MXN 201.000 - 335.000; Jornada completa

Descripción de la vacante

SOLSER Information Technology is seeking a Mid-level IT Support Analyst to boost payroll tooling performance in our Querétaro office. You will leverage SQL and PowerShell, monitor tools, and analyze issues across English and Spanish communications.

Responsibilities include proactive monitoring, RCA for incidents, monthly analytics presentations, collaboration with Delivery, and updating the knowledge base while handling large data flows.

Formación

• Bachelor’s degree in IT or related.
• 2+ years of experience in any IT support.
• Fluent in English and Spanish.

Responsabilidades

• Proactively monitor and perform preventive actions to ensure proper execution of business tools.
• Analyze issues and provide expedited workarounds; perform RCA for each incident.
• Present monthly analytics including RCA and recurring issues.
• Collaborate with Delivery team to communicate analyses and required fixes (analysis, testing).
• Resolve incidents per SLAs.
• Provide support to project teams on request.
• Keep the knowledge base updated.
• Handle large data and monitor automatic data flows.

Conocimientos

SQL

PowerShell

Problem solving

Batch scripting

Root Cause Analysis

Educación

Bachelor’s degree in IT or related

Herramientas

Payroll solution

Monitoring tools

Descripción del empleo

Ready to boost your IT career? Join a dynamic team where your SQL, PowerShell, and problem-solving skills will make a real impact every day.

Required knowledge:

• Intermediate / Senior level: Batch and PowerShell Scripting

Activities:

• To grant proper execution of business tools on scope, by proactive monitoring and preventive actions, special focus on Payroll solution
• Analyze and Provide expedite workaround to the critical issues stopping the business process, execute Root Cause Analylsis (RCA) for every issue
• Present the analytics for every month, including the RCA and recurrent issues
• Work closely with the Delivery team to inform on the analysis executed and the fixes needed (analysis, test)
• Incidents resolution as per SLAs
• Provide support to any project team when requested
• Keep Knowledge Database updated
• Massive data handling, automatic data flow monitoring

Profile:

• Bachelor’s degree in IT or related
• more than 2 years of experience in any support IT area
• Capable to speak and write fluently in English and Spanish