Application Support Engineer – SQL, PowerShell & Payroll

SOL SER SISTEM; Santiago de Querétaro; Presencial; MXN 240.000 - 420.000; Jornada completa

Descripción de la vacante

SOL SER SISTEM is hiring for an IT Support professional in Querétaro with strong SQL, PowerShell and analytical skills. You will monitor business tools, resolve incidents and collaborate with the Delivery team to implement fixes.

The role requires a Bachelor’s degree in IT or related and 2+ years of experience in IT support, with fluency in English and Spanish. Join a dynamic team and contribute to continuous improvement.

Formación

• Bachelor’s degree in IT or related.
• 2+ years of experience in IT support or related area.
• Fluent in English and Spanish, both written and spoken.

Responsabilidades

• Provide proactive monitoring and support for business tools, with focus on Payroll solutions.
• Analyze issues, provide quick workarounds, and perform root cause analysis.
• Present monthly analytics including RCA and recurring issues to stakeholders.
• Collaborate with Delivery team to communicate analyses and required fixes (testing).
• Resolve incidents in accordance with SLAs and complete catalog tasks.
• Provide support to project teams when requested and keep Knowledge Database updated.
• Handle large data sets and monitor automated data flows.

Conocimientos

MS SQL / T-SQL / Integration Services

Batch scripting

PowerShell scripting

Educación

Bachelor’s degree in IT or related

Herramientas

SQL Server

PowerShell

SSIS

Descripción del empleo

SOL SER SISTEM is hiring for an IT Support professional in Querétaro with strong SQL, PowerShell and analytical skills. You will monitor business tools, resolve incidents and collaborate with the Delivery team to implement fixes.

The role requires a Bachelor’s degree in IT or related and 2+ years of experience in IT support, with fluency in English and Spanish. Join a dynamic team and contribute to continuous improvement.