(Fluent English, Cybersecurity) Technical Support Consultant (LATAM, remotely)

SupportYourApp; México; A distancia; MXN 167.400 - 279.000; Jornada completa

Descripción de la vacante

A global tech support provider is seeking a Technical Support Consultant to offer exceptional customer service and troubleshoot technical issues. The ideal candidate is fluent in English and has prior experience in customer service within a tech environment. Join a multinational team and enhance your career while working remotely from Mexico.

Formación

• Excellent English skills at least C1 for both spoken and written.
• Experience in customer service within a SaaS or cybersecurity company.
• Personal laptop or computer with at least 8GB RAM and stable internet connection.

Responsabilidades

• Provide exceptional customer support via emails.
• Troubleshoot technical products and applications.
• Assist with sales-related questions.

Conocimientos

Fluent English

Customer service experience

Technical comfort

CRM experience (Zendesk preferred)

Creative problem-solving

Descripción del empleo

Overview

Technical Support Consultant (LATAM, remote) – Fluent English

What you will do

• Provide exceptional customer support via emails
• Troubleshoot technical products and applications
• Provide product information and assist with sales-related questions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client's products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service within a SaaS or cybersecurity company
• Comfortable with technology and eager to learn new tools
• KPI-driven, with a clear understanding of performance metrics
• Hands-on experience with CRM (Zendesk preferred)
• Creative thinker, able to propose alternate solutions when needed
• Patience and resilience when handling complex cases or difficult customers
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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