Airport Customer Experience Specialist (Bilingual)

United Airlines; Puebla de Zaragoza; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

United Airlines in Puebla, Mexico is hiring a Customer Service Agent to be the face of the airline in airports, assisting international travelers with ticketing, baggage, and gate guidance, and ensuring a welcoming, safe travel experience.

You will greet customers, resolve travel issues with professionalism, maintain high standards of service, and adapt to a 24/7 operation, including late nights and weekends, while upholding company policies and safety.

Formación

• High school graduate or equivalent certificate.
• Minimum of 18 years old.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable working with computers and mobile devices.
• Physical ability to stand and walk for entire shift, and lift baggage.
• Willingness to travel internationally for training.
• Able to work any shift within a 24/7 operation.
• Legally authorized to work in Mexico without sponsorship.
• Must hold a valid passport and US visa.

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Conocimientos

Interpersonal skills

Bilingual English/Spanish

Computer literacy

Mobility for travel

Shift flexibility

Work authorization in Mexico

Passport and US Visa

Educación

High school diploma or equivalent

Descripción del empleo

United Airlines in Puebla, Mexico is hiring a Customer Service Agent to be the face of the airline in airports, assisting international travelers with ticketing, baggage, and gate guidance, and ensuring a welcoming, safe travel experience.

You will greet customers, resolve travel issues with professionalism, maintain high standards of service, and adapt to a 24/7 operation, including late nights and weekends, while upholding company policies and safety.