Customer Service Representative - Part Time

United Airlines; Puebla de Zaragoza; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

United Airlines in Puebla, Mexico is hiring a Customer Service Agent to be the face of the airline in airports, assisting international travelers with ticketing, baggage, and gate guidance, and ensuring a welcoming, safe travel experience.

You will greet customers, resolve travel issues with professionalism, maintain high standards of service, and adapt to a 24/7 operation, including late nights and weekends, while upholding company policies and safety.

Formación

• High school graduate or equivalent certificate.
• Minimum of 18 years old.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable working with computers and mobile devices.
• Physical ability to stand and walk for entire shift, and lift baggage.
• Willingness to travel internationally for training.
• Able to work any shift within a 24/7 operation.
• Legally authorized to work in Mexico without sponsorship.
• Must hold a valid passport and US visa.

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Conocimientos

Interpersonal skills

Bilingual English/Spanish

Computer literacy

Mobility for travel

Shift flexibility

Work authorization in Mexico

Passport and US Visa

Educación

High school diploma or equivalent

Descripción del empleo

Description

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country.

Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Mexico without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Hold a valid passport and US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelor’s degree