Airport Customer Experience Specialist

United Airlines; Puebla de Zaragoza; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

United Airlines in Puebla is seeking an airport customer service professional to welcome travelers, assist with ticketing, baggage, and gate guidance, and resolve routine travel challenges with a friendly, confident demeanor. You will engage with international customers in our lobbies and at gates, ensuring safety-minded operations, consistency, and memorable service as part of a global team.

The role requires clear communication, a professional appearance, and the ability to thrive in a

Formación

• High school graduate or equivalent
• Minimum of 18 years old

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Educación

High school graduate or equivalent certificate

Descripción del empleo

United Airlines in Puebla is seeking an airport customer service professional to welcome travelers, assist with ticketing, baggage, and gate guidance, and resolve routine travel challenges with a friendly, confident demeanor. You will engage with international customers in our lobbies and at gates, ensuring safety-minded operations, consistency, and memorable service as part of a global team.

The role requires clear communication, a professional appearance, and the ability to thrive in a