Airport Experience Agent: Passenger & Gate Support

American Airlines; Cancún; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

Additional benefits

Descripción de la vacante

American Airlines at Cancun International Airport is seeking an Airport Customer Service Agent to join our team. You will handle security screening, assist passengers, and manage reservations and ticketing while ensuring compliance with travel documents and security procedures.

Requirements include a high school diploma, Sabre experience, and the ability to work various shifts including weekends, with strong customer service and communication skills in English and Spanish.

Formación

• High school diploma (minimum requirement).
• Must have working knowledge of Sabre.
• Ability to work weekends and shifts.
• Excellent customer service and communication skills.
• Fluent in English and the local language (Spanish).

Responsabilidades

• In charge of security screening and passenger service at check-in and gates.
• Provides assistance to passengers as requested or required.
• Processes reservations, issues tickets, and manages check-in procedures.
• Checks baggage and informs passenger of excess baggage charges per tariff.
• Able to lift and carry bags/boxes weighing up to 70 lbs; stand for prolonged periods.

Conocimientos

Customer service

Communication

Team player

Under pressure

Fluent English

Educación

High school diploma

Herramientas

Sabre

Descripción del empleo

American Airlines at Cancun International Airport is seeking an Airport Customer Service Agent to join our team. You will handle security screening, assist passengers, and manage reservations and ticketing while ensuring compliance with travel documents and security procedures.

Requirements include a high school diploma, Sabre experience, and the ability to work various shifts including weekends, with strong customer service and communication skills in English and Spanish.