Airport Customer Experience Pro — Bilingual

United Airlines; Veracruz; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

United Airlines in Veracruz, MX is seeking an airport customer service agent to welcome and assist travelers, handle ticketing, baggage, and boarding needs with a friendly, professional approach.

You will interact with international and domestic customers, resolve travel issues, and contribute to memorable journeys. The role requires fluency in English and Spanish, comfort with technology, and flexibility to work varied shifts in a global airline environment.

Formación

• High school graduate or equivalent certificate.
• Excellent interpersonal skills with proficiency in English and Spanish.
• Comfortable working with computers, mobile devices, and new technologies.
• Physical ability to stand and walk for entire shift, as well lift and handle baggage.
• Ability to travel to other countries for training purposes.
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday.
• Legally authorized to work in Mexico without sponsorship.
• Ability to meet the Company attendance standards and uniform and appearance standards.
• Hold a valid passport and US Visa.

Responsabilidades

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage.
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met.
• Interacting with customers in a kind and useful manner to craft memorable experiences and maintain loyalty.
• Stepping up and anticipating customer needs while maintaining responsibility when we have inconvenienced a customer.
• Working daily with a safety mindset and upholding high standards.

Conocimientos

Interpersonal skills

Bilingual English/Spanish

Customer service

Computer literacy

Stand/walk for shift

Travel readiness

Shift flexibility

Time management

Educación

High school diploma or equivalent

Bachelor's degree (preferred)

Descripción del empleo

United Airlines in Veracruz, MX is seeking an airport customer service agent to welcome and assist travelers, handle ticketing, baggage, and boarding needs with a friendly, professional approach.

You will interact with international and domestic customers, resolve travel issues, and contribute to memorable journeys. The role requires fluency in English and Spanish, comfort with technology, and flexibility to work varied shifts in a global airline environment.