Passenger Service Representative

Aeromexico; Silao (Ciudad); Presencial; MXN 167.400 - 223.200; Jornada completa

Descripción de la vacante

Aeromexico is looking for a Passenger Service Agent for its Bajío (BJX) location. You will be the welcoming face for passengers, assisting them from check-in to boarding, while ensuring smooth and efficient service during their journey.

The ideal candidate should have a high school diploma and at least one year of customer service experience, alongside advanced conversational English skills. Join a team dedicated to connecting people and cultures while contributing to an exceptional travel experience.

Formación

• At least one year in customer service.
• Experience with CRM or customer service systems is a plus.
• Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.

Responsabilidades

• Welcoming and assisting passengers with warmth and professionalism.
• Managing check-in by verifying reservations and issuing boarding passes.
• Handling baggage and ensuring it reaches the destination.
• Guiding passengers during flight arrivals.
• Providing support during irregular operations.
• Selling tickets at locations without a franchise.

Conocimientos

Customer service

Advanced conversational English

Educación

High school diploma

Descripción del empleo

Join the Aeromexico Family: Passenger Service Agent – Bajío (BJX)

As a Passenger Service Agent, you will be the welcoming face and trusted resource for our passengers throughout their journey. From the moment they arrive at the airport until they board—or when they need assistance during unexpected situations—you will play a key role in making their experience smooth, positive, and memorable.

What You'll Be Doing

Your day-to-day responsibilities will include:

• Welcoming and assisting passengers with warmth and professionalism, addressing their needs and answering questions with clarity and patience.
• Managing check‑in by verifying reservations, issuing boarding passes, and ensuring all documentation is complete and accurate.
• Handling baggage—tagging, inspecting, and ensuring it reaches the destination.
• Guiding passengers during flight arrivals, helping them navigate the airport with ease.
• Stepping in during irregular operations (such as delays or cancellations) to provide support, solutions, and reassurance.
• Selling tickets at locations where no franchised ticket office is available, ensuring customers can complete their travel plans seamlessly.

What We're Looking For

• Education: High school diploma completed.
• Language Skills: Advanced conversational English, to communicate with travelers worldwide.
• Experience: At least one year in customer service; experience with CRM or customer service systems is a plus.
• Flexibility: Availability to work various shifts, including early mornings, evenings, weekends, and holidays.

Why Join Aeromexico

Becoming a Passenger Service Agent means joining a team that takes pride in connecting people and cultures. You will be based at one of Mexico's most important regional airports, working with a dedicated group of professionals committed to excellence.

If you're ready to bring your energy, empathy, and problem‑solving skills to a role where every day brings something new, we encourage you to apply.