Reservation Sales & Services Representative, MEX

United Airlines; Ciudad de México; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

United Airlines in Mexico City is seeking a Customer Care Associate to assist travelers with fares, schedules, and travel documents in English and Spanish, delivering a courteous, informative experience.

You will handle refunds, flight changes, ticketing, and travel arrangements, and support colleagues across shifts, including holidays. Must be 18+, fluent in both languages, and legally eligible to work in Mexico.

Formación

• High School Diploma, GED or education equivalent required.
• Must be fluent in English and Spanish ( written and spoken).
• Must be at least 18 years of age required.
• Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
• Must have valid US Visa and Passport
• Must be legally authorized to work in Mexico for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Responsabilidades

• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
• Resolves customer conflicts requiring handling or service
• Arranges for ticketing and other special services
• Notifies customers of flight irregularities and changes in schedules
• Assists company employees in arranging business and personal travel plans
• Operates computer terminal equipment to access, input and retrieve information
• Sells consultatively

Conocimientos

Bilingual English/Spanish

Customer service

Flexible schedule

Educación

High School Diploma or GED

Herramientas

Ticketing systems

Computer terminal

Descripción del empleo

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

We have a wide variety of career opportunities around the world — come find yours.

Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more

Job overview and responsibilities

• Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
• Resolves customer conflicts requiring handling or service
• Arranges for ticketing and other special services
• Notifies customers of flight irregularities and changes in schedules
• Assists company employees in arranging business and personal travel plans
• Operates computer terminal equipment to access, input and retrieve information
• Sells consultatively

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Unless subject to a collective bargaining agreement in the country to which an employee is being transferred; the employee retains their original date of employment and company seniority in the new country. Upon transfer, the employee is removed from payroll and benefits in former country and appropriately placed in the salary range and payroll / benefits systems of the new country. Human Resources will assist with the terms and conditions of employment in light of labor agreements, collective agreements, country work rules and labor laws. In the new country, the employee is reinstated using the same employee id, date of employment and company seniority dates.

Qualifications

Required

• High School Diploma, GED or education equivalent required
• Must be fluent in English and Spanish ( written and spoken)
• Must be at least 18 years of age required
• Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
• Must have valid US Visa and Passport
• Must be legally authorized to work in Mexico for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Prefer one year of experience in sales, customer contact, or other related work required