Hybrid Bilingual Premium Travel Concierge

New Comienzos; Ciudad de México; Híbrido; MXN 230.000 - 383.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid onboarding and training

Hybrid work arrangements

Career-growth opportunities

Annual performance bonus

Descripción de la vacante

New Comienzos WorkForce seeks a Bilingual Premium Travel Services Agent to support U.S.-based customers from Mexico City in a hybrid role. You will handle domestic and international travel reservations, craft personalized itineraries, and resolve issues with hospitality and precision.

The role requires fluent English and Spanish, a high school diploma, and experience in travel or customer service. Onboarding is paid and the position offers a genuine path for growth in an international setting.

Formación

• Advanced spoken and written English and Spanish proficiency.
• Experience in travel reservations, bookings, changes, or cancellations.
• Strong customer-service orientation with attention to detail.
• Ability to work across multiple systems and maintain composure in busy environments.

Responsabilidades

• Deliver high-volume inbound service for premium customers.
• Create and manage domestic and international flight, hotel, and car reservations.
• Design personalized itineraries based on preferences and needs.
• Explain options, benefits, policies, and premium services clearly.
• Process changes, cancellations and service requests accurately.
• Resolve disruptions with empathy, urgency, and ownership.

Conocimientos

Bilingual in English and Spanish

Reservations experience

Customer service skills

Ability to work under pressure

Educación

High school diploma or equivalent

Herramientas

Global Distribution Systems

CRM systems

Ticketing tools

Descripción del empleo

New Comienzos WorkForce seeks a Bilingual Premium Travel Services Agent to support U.S.-based customers from Mexico City in a hybrid role. You will handle domestic and international travel reservations, craft personalized itineraries, and resolve issues with hospitality and precision.

The role requires fluent English and Spanish, a high school diploma, and experience in travel or customer service. Onboarding is paid and the position offers a genuine path for growth in an international setting.