Agente de Servicio Telefónico Remoto – Atención al Cliente

Regus; Tuxtla Gutiérrez; Hybrid; MXN 83,000 - 138,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid training

Advancement opportunities

Remote work from home

Job summary

Regus is seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. You will handle inbound calls, answer inquiries, provide product information, and resolve issues with a focus on customer satisfaction.

A strong speaking voice, active listening, and familiarity with CRM systems will help you succeed from your home office. The role highlights remote work from home while benefiting from a collaborative team and opportunities for growth within Regus.

Qualifications

• Proven experience in customer service on phone calls.
• Excellent verbal communication and active listening skills.
• Proficiency with CRM software and call center systems.
• Ability to multitask and manage time effectively in a remote setting.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information about products and services.
• Assist customers with inquiries, issues, and requests via telephone.
• Troubleshoot problems and resolve customer issues.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues when needed.
• Aim for first-call resolution and meet performance metrics.

Skills

Active listening

Verbal communication

CRM software

Call center systems

Remote work discipline

Education

High school diploma or equivalent

Job description

Regus is seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. You will handle inbound calls, answer inquiries, provide product information, and resolve issues with a focus on customer satisfaction.

A strong speaking voice, active listening, and familiarity with CRM systems will help you succeed from your home office. The role highlights remote work from home while benefiting from a collaborative team and opportunities for growth within Regus.