Agente de Atención Telefónica Remoto – Servicio al Cliente

Deutsche Post; Tuxtla Gutiérrez; Hybrid; MXN 96,000 - 152,000; Full time

Job summary

Deutsche Post is seeking an attentive Agente de Servicio al Cliente Telefónico for a fully remote role. You will handle inbound calls, resolve inquiries, and provide product information with a friendly, professional voice.

Strong listening skills and CRM familiarity are essential to deliver high-quality customer experiences from anywhere. Ideal candidates are self-motivated, able to work independently, and familiar with remote work setups.

Qualifications

• Proven experience as a Customer Service Representative in phone-based roles.
• Excellent verbal communication and active listening skills.
• Proficiency in using CRM software and call center systems.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer calls and provide accurate information about products and services.
• Resolve customer inquiries and issues with a focus on first-contact resolution.
• Document interactions and outcomes in the CRM system.
• Maintain a positive, professional demeanor and adhere to quality standards.
• Escalate complex issues to appropriate departments when needed.

Skills

Active listening

Verbal communication

Multitasking

Customer focus

Education

High school diploma

Tools

CRM software

Call center systems

Job description

Deutsche Post is seeking an attentive Agente de Servicio al Cliente Telefónico for a fully remote role. You will handle inbound calls, resolve inquiries, and provide product information with a friendly, professional voice.

Strong listening skills and CRM familiarity are essential to deliver high-quality customer experiences from anywhere. Ideal candidates are self-motivated, able to work independently, and familiar with remote work setups.