Aerospace Customer Service & Orders Specialist

ITT-Inc.-3; Heroica Nogales; On-site; MXN 350,000 - 520,000; Full time

Job summary

ITT Inc. is seeking an experienced Customer Service Specialist for its Aerospace division in Mexico (Sonora). The role serves as the focal point between ITT and a major customer account for processing orders and ensuring performance across routine activities.

You will manage POs, coordinate schedule changes, and provide post-sale support while maintaining data integrity and timely responses. Proficiency in Oracle ERP and Microsoft Office is required; English bilingualism is essential.

Qualifications

• Engineering or Administration degree required.
• Approximately 5 years of experience in order/customer service.

Responsibilities

• Purchase order management, order entry and acknowledgment; coordinate schedule changes.
• Maintain data integrity and adhere to turnaround times.
• Provide post-sale order status and customer support via phone, email and fax.
• Administer customer requirements via web portals as needed.
• Prepare and submit price quotes; negotiate price and delivery for legacy products.
• Review and apply purchase order terms and conditions.
• Support sales and orders forecast through analysis of order backlog and customer orders.
• Coordinate with ITT finance for credits and invoice rebills.

Skills

Customer service

Organizational skills

Multitasking

Self-motivation

Education

Engineering Degree

Administration Degree

Tools

Oracle ERP

Microsoft Office

Job description

ITT Inc. is seeking an experienced Customer Service Specialist for its Aerospace division in Mexico (Sonora). The role serves as the focal point between ITT and a major customer account for processing orders and ensuring performance across routine activities.

You will manage POs, coordinate schedule changes, and provide post-sale support while maintaining data integrity and timely responses. Proficiency in Oracle ERP and Microsoft Office is required; English bilingualism is essential.