Aerospace Customer Service Pro — Remote Fridays

PPG; Santiago de Querétaro; On-site; MXN 179,000 - 268,000; Full time

Job summary

PPG in Querétaro, Mexico is seeking a Customer Service Representative to be the first contact for external customers, ensuring accurate order entry and coordination with manufacturing and fulfillment centers. You will liaise with production, sales, marketing, purchasing, and engineering to meet customer requirements, quote prices, and resolve order issues while maintaining strict EHS compliance.

You will support order processing for products and services across the Global ASC Network, track

Qualifications

• Minimum 3+ years in high-volume customer service environment.
• Advanced English with strong verbal and written communication.
• Experience entering high volumes of order data daily with low error rate.
• Strong written and oral communication, teamwork and interpersonal skills.

Responsibilities

• Direct communication with production, research, sales, marketing, purchasing and engineering.
• Enter orders from Global ASC Network for products and services.
• Communicate with ASC to establish customer status.
• Coordinate with Materials/shipping to meet customer requirements.
• Coordinate resolution of non-conforming products and issues.
• Quote prices using standard pricing information and customer pricing agreements.
• Calculate total prices and quantities related to sales orders.
• Verify inventory information and work with manufacturing to expedite orders.
• Update and maintain customer information and order status.
• Ensure accuracy of all sales orders and information for shipment.
• Interact with Sales & Marketing to develop plans for customer service and satisfaction.
• Clarify customer needs and communicate with Quality on conformance.
• Comply with EHS requirements and procedures.
• Perform other tasks as assigned.

Skills

Advanced English

Customer service

Order entry

Communication

Teamwork

Job description

PPG in Querétaro, Mexico is seeking a Customer Service Representative to be the first contact for external customers, ensuring accurate order entry and coordination with manufacturing and fulfillment centers. You will liaise with production, sales, marketing, purchasing, and engineering to meet customer requirements, quote prices, and resolve order issues while maintaining strict EHS compliance.

You will support order processing for products and services across the Global ASC Network, track