Aerospace Customer Service Expert — Orders & Fulfillment

PPG Industries; Santiago de Querétaro; Sur place; MXN 240 000 - 360 000; Plein temps

Résumé du poste

PPG Industries is seeking a Customer Service Representative in Querétaro to be the first point of contact for external customers. You will input orders, coordinate with manufacturing and fulfillment centers, and ensure accurate pricing and order status while maintaining high service levels.

The role requires advanced English, sharp attention to detail, and the ability to work independently within a fast-paced environment.

Qualifications

• Minimum 3+ years in a high-volume, fast-paced, complex customer service environment.
• Advanced English required with strong verbal and written communication.
• Experience entering a high volume of order data daily with low error rate.
• Strong written and oral communication, teamwork and interpersonal skills.
• Ability to work independently in a team environment.

Responsabilités

• Direct communication of focus concepts including production, research, sales, marketing, purchasing and engineering.
• Responsible for the entry of orders from Global ASC Network for products and services.
• Effectively communicates with the ASC to establish overall customer status.
• Identifies the type, amount and required date of product ordered and coordinates with Materials/shipping to meet customer specific requirements.
• Coordinates resolution of non-conforming products and issues.
• Accurately quotes prices using standard pricing information and customer specific pricing agreements.
• Calculates total prices and quantities related to sales orders.
• Verifies the necessary information related to inventory, and works with manufacturing to expedite orders to meet customer demand.
• Accurately updates, maintains or completes customer information and order status.
• Ensures accuracy of all sales orders.
• Provides necessary information for the shipment of product.
• Contributes to developing plans for customer service and satisfaction with Sales & Marketing.
• Clarifies customer need of products and communicates with Quality to ensure conformance with customer requirements.
• Always comply with EHS requirements and procedures.
• Performs other tasks assigned

Connaissances

Order data entry

Customer service

Advanced English

Communication

Independence

Teamwork

Description du poste

PPG Industries is seeking a Customer Service Representative in Querétaro to be the first point of contact for external customers. You will input orders, coordinate with manufacturing and fulfillment centers, and ensure accurate pricing and order status while maintaining high service levels.

The role requires advanced English, sharp attention to detail, and the ability to work independently within a fast-paced environment.