Global Customer Service & Order Management Specialist

Tres R; Puebla de Zaragoza; On-site; MXN 240,000 - 360,000; Full time

Job summary

TE Connectivity in Puebla, Mexico, seeks a Customer Service Specialist II to manage order-to-cash processes and serve as the primary contact for a portfolio of customer accounts. The role emphasizes accuracy in SAP and Salesforce, cross-functional collaboration, and delivering excellent service across multiple regions.

The ideal candidate will have a 2–4 year background in customer service/order management, strong Excel skills, and advanced English proficiency, with experience handling

Qualifications

• Bachelor's degree in Business Administration or related field.
• 2–4 years in Customer Service or Order Management.
• Experience managing customer accounts.
• Strong understanding of order-to-cash processes.
• SAP experience required.
• Salesforce experience preferred.
• Advanced Excel for data analysis.
• Advanced English, written and spoken.
• Experience with international customers desired.

Responsibilities

• Manage a portfolio of customer accounts and be primary contact in order-to-cash.
• Review, prioritize, and resolve cases with high customer satisfaction.
• Process orders, quotations, pricing requests, and modifications per policy.
• Provide accurate information on product availability, lead times, and shipments.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse and Operations.
• Monitor orders from entry to delivery and address delays.
• Support distributors and strategic accounts as needed.
• Maintain customer, pricing, and order data in SAP and Salesforce.
• Communicate across US, Europe and other regions on order management.

Skills

Customer service

Order management

SAP

Salesforce

Excel

English

Education

Bachelor's degree in Business Administration

International Business

Job description

TE Connectivity in Puebla, Mexico, seeks a Customer Service Specialist II to manage order-to-cash processes and serve as the primary contact for a portfolio of customer accounts. The role emphasizes accuracy in SAP and Salesforce, cross-functional collaboration, and delivering excellent service across multiple regions.

The ideal candidate will have a 2–4 year background in customer service/order management, strong Excel skills, and advanced English proficiency, with experience handling