Global Order & Customer Success Specialist

Liftedanupworkcompany; Morelos; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

TE Connectivity in TLALNEPANTLA, Mexico, is seeking a Customer Service Specialist II. The role focuses on managing orders, resolving cases, and coordinating with Sales, Supply Chain, and Logistics to ensure on-time delivery. Strong English, SAP, and Excel skills are essential for success.

The position requires handling international accounts and maintaining accurate data across SAP and Salesforce while striving for customer satisfaction and process improvements.

Qualifications

• Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Industrial Engineering, or related field preferred.
• 2-4 years of experience in Customer Service, Order Management, Inside Sales Support, Supply Chain, Logistics Coordination, or related functions.
• Experience managing customer accounts and resolving complex service-related issues.
• Strong understanding of order-to-cash processes, order management, and customer support operations.
• Experience working with SAP is required.
• Salesforce experience is preferred.
• Advanced Excel skills for data analysis, reporting, and order tracking.
• Advanced English proficiency required, both written and verbal.
• Experience interacting with international customers in a fast-paced environment is highly desirable.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary point of contact throughout the order-to-cash process.
• Review, prioritize, and resolve customer cases in a timely manner, ensuring high levels of customer satisfaction.
• Process customer orders, quotations, pricing requests, and order modifications in accordance with company policies and procedures.
• Provide accurate information regarding product availability, lead times, order status, shipments, and delivery schedules.
• Coordinate with Sales, Supply Chain, Planning, Logistics, Warehouse, and Operations teams to ensure successful order fulfillment and issue resolution.
• Monitor customer orders from entry through delivery, proactively identifying and resolving potential delays or service disruptions.
• Maintain accurate customer, pricing, and order information within SAP, Salesforce, and other business systems.
• Communicate effectively with customers across the United States, Europe, and other international regions regarding order management and service-related inquiries.
• Investigate and resolve customer concerns related to shipments, invoicing, product availability, and delivery performance.
• Contribute to continuous improvement initiatives, process standardization, and operational excellence projects within the Customer Service organization.
• Ensure compliance with service standards, company policies, and business guidelines while delivering a positive customer experience.

Skills

Customer Service

Order Management

English Proficiency

Attention to Detail

Communication

Cross-Functional Collaboration

Problem Solving

Education

Bachelor's degree in Business, International Business, Supply Chain, Logistics, Industrial Engineering

Tools

SAP

Salesforce

Excel

Job description

TE Connectivity in TLALNEPANTLA, Mexico, is seeking a Customer Service Specialist II. The role focuses on managing orders, resolving cases, and coordinating with Sales, Supply Chain, and Logistics to ensure on-time delivery. Strong English, SAP, and Excel skills are essential for success.

The position requires handling international accounts and maintaining accurate data across SAP and Salesforce while striving for customer satisfaction and process improvements.