Account Operations & Analytics Specialist

Uber Technologies Inc.; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

Uber Technologies Inc. in Mexico City is seeking an Account Coordinator to support Account Managers and Customer Success Managers by streamlining workflows, handling administrative tasks, and maintaining accurate client data in Salesforce.

You will prepare regular dashboards and reports, assist with upsell opportunities, coordinate client meetings, and ensure timely responses to merchant inquiries while upholding high standards of data hygiene and professional communication.

Qualifications

• Experience in an account coordination, sales support, operations, customer success, or similar administrative role.
• Excellent organisational skills with the ability to manage multiple overlapping priorities and meet strict deadlines without sacrificing accuracy.
• Strong verbal and written communication skills with a focus on professional empathy and problem-solving.
• A proactive mindset, with the natural inclination to look for ways to improve workflows and save time for their team.
• Highly detail-oriented, with a focus on data hygiene and process improvement.

Responsibilities

• Act as the operational backbone for client-facing teams with Account Managers and Customer Success Managers.
• Streamline workflows and provide comprehensive administrative, reporting, and process support.
• Own database management and ensure client data accuracy in Salesforce and related systems.
• Prepare and update dashboards and reporting decks for business reviews to partners.
• Assist AMs in creating product demonstrations, pitches, and customer-facing presentations.

Skills

Communication

Organizational skills

Problem-solving

Proactive

Attention to detail

Tools

Salesforce

Google Workspace

Microsoft Office

Job description

Uber Technologies Inc. in Mexico City is seeking an Account Coordinator to support Account Managers and Customer Success Managers by streamlining workflows, handling administrative tasks, and maintaining accurate client data in Salesforce.

You will prepare regular dashboards and reports, assist with upsell opportunities, coordinate client meetings, and ensure timely responses to merchant inquiries while upholding high standards of data hygiene and professional communication.