Account & Partnerships Ops Coordinator

Uber Technologies Inc.; Estado de México; On-site; MXN 320,000 - 460,000; Full time

Benefits offered by this job

Bonuses

Equity

Benefits

Job summary

Uber Technologies Inc. is seeking an Account Coordinator to support account management and customer success teams. You will streamline workflows, manage data and dashboards, and assist in client communications across major partners.

The role emphasizes collaboration with Account Managers and Customer Success Managers, with an emphasis on operational excellence, data hygiene, and process improvement in a fast-paced, in-office setting.

Qualifications

• Strong proficiency in Google Workspace and data analysis.
• Experience in an account coordination, sales support, operations, customer success, or similar administrative role.
• Exceptional organisational skills with the ability to manage multiple overlapping priorities and meet strict deadlines without sacrificing accuracy.
• Strong verbal and written communication skills both in English and Spanish, with a focus on professional empathy and problem-solving.
• A proactive mindset, with the natural inclination to look for ways to improve workflows and save time for their team.
• Highly detail-oriented, with a focus on data hygiene and process improvement.
• A “go get it” attitude, with the resourcefulness to solve problems independently before escalating

Responsibilities

• Act as the operational backbone for client-facing teams with Account Managers and Customer Success Managers.
• Own database management and ensure client information and communication history remain accurate within our systems (e.g., Salesforce).
• Collaborate with AMs and CSMs to identify growth opportunities and prepare data/documentation for upselling new products or features.
• Prepare and update regular performance dashboards and reporting decks for business reviews.
• Assist AMs in creating product demonstrations, pitches, and customer-facing presentations.
• Coordinate complex scheduling and set up key client meetings and calls.
• Generate and summarize critical order management and performance reports for the team.
• Provide feedback on customer input and evolving market trends to internal teams

Skills

Google Workspace proficiency

Bilingual English/Spanish

Analytical abilities

Organizational skills

Time management

Proactive mindset

Detail-oriented

Problem-solving

Tools

Salesforce (SFDC)

Job description

Uber Technologies Inc. is seeking an Account Coordinator to support account management and customer success teams. You will streamline workflows, manage data and dashboards, and assist in client communications across major partners.

The role emphasizes collaboration with Account Managers and Customer Success Managers, with an emphasis on operational excellence, data hygiene, and process improvement in a fast-paced, in-office setting.