Virtual Travel Assistance Agent

Kim Luxe Travel; Bologna; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Travel benefits

Industry discounts

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent to support clients throughout their travel journey. In this remote role, you will respond to inquiries and help ensure travelers feel prepared before and during trips.

You will use email, phone, and online platforms to review plans, confirm details, share destination guidance, and address requests with a professional, organized approach. Training and growth opportunities are provided.

Qualifications

• Friendly and professional communication style.
• Experience in customer service is helpful but not required.
• Organized with strong attention to detail.
• Comfortable using digital tools and online platforms.
• Genuine interest in travel and helping others.

Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms.
• Assist with reviewing travel plans and help confirm important trip details.
• Provide information regarding destinations, travel guidelines, and company procedures.
• Check in with clients prior to departure to ensure they have everything needed for their trip.
• Address concerns in a professional and timely manner and refer complex issues when appropriate.

Skills

Communication

Customer service

Attention to detail

Digital tools

Travel interest

Remote work mindset

Job description

Bologna, Metropolitan City of Bologna, Italy

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

Respond to traveler inquiries through email, phone, and messaging platforms

Assist with reviewing travel plans and helping confirm important trip details

Provide helpful information regarding destinations, travel guidelines, and company procedures

Check in with clients prior to departure to ensure they have everything needed for their trip

Address concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

Friendly and professional communication style

Customer service experience is helpful but not required

Organized with strong attention to detail

Comfortable working with digital tools and online platforms

Interest in travel and assisting others with their plans

Remote work environment with flexible scheduling

Training and resources to support success in the role

Opportunities to grow within the travel industry

• Access to travel-related benefits and industry discounts