Remote Travel Customer Representative

Sawmilldcllc; Milano; Remote; EUR 22,000 - 30,000; Full time

Benefits offered by this job

100% remote work

Full training

Growth opportunities

Travel-related perks

Job summary

Sawmilldcllc is seeking a Remote Travel Customer Representative to assist travelers before, during, and after trips. This 100% work-from-home role focuses on delivering helpful, friendly support via email, phone, and chat.

You will handle inquiries, support itineraries, and provide guidance on destinations and requirements, while staying organized and proactive in communicating with clients. Join a remote, supportive team with training, opportunities for growth, and access to travel-related

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, call center, or support roles preferred.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote environment.
• Able to learn new systems, tools, and processes quickly.
• Passionate about travel and helping others travel with confidence.

Responsibilities

• Assist clients remotely via email, phone, and messaging platforms.
• Answer travel-related inquiries clearly and professionally.
• Support itinerary updates, cancellations, changes, and special requests.
• Provide guidance on destinations, travel requirements, and agency procedures.
• Monitor upcoming trips and proactively communicate with clients.
• Resolve issues promptly while maintaining a positive customer experience.

Skills

Strong written and verbal comm.

Customer service experience

Organized and detail-oriented

Independent remote work

Travel industry interest

Tools

CRM systems

Job description

Genoa, Metropolitan City of Genoa, Italy

About the job Remote Travel Customer Representative

We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips. In this 100% work-from-home role, you will assist clients with travel-related questions, provide trip support, and ensure a smooth, stress-free experience from start to finish.

This position is ideal for someone who enjoys helping people, is highly organized, and is excited about working remotely in the travel industry.

Key Responsibilities

• Assist clients remotely via email, phone, and messaging platforms
• Answer travel-related inquiries in a clear, professional, and friendly manner
• Support itinerary updates, cancellations, changes, and special requests
• Provide guidance on destinations, travel requirements, and agency procedures
• Monitor upcoming trips and proactively communicate with clients when needed
• Resolve issues efficiently while maintaining a positive customer experience

Ideal Candidate

• Strong written and verbal communication skills
• Customer service experience (travel, hospitality, call center, or support roles preferred)
• Highly organized, dependable, and detail-oriented
• Comfortable working independently in a remote environment
• Able to learn new systems, tools, and processes quickly
• Passionate about travel and helping others travel with confidence

What We Offer

• 100% remote, work-from-home position
• Full training and ongoing support
• Growth opportunities within a travel-focused company
• Access to travel-related perks and industry discounts
• Supportive and collaborative remote team environment