Vacation booking coordinator

Elevatecareersnetwork; Roma; Remote; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Fully remote work environment

Comprehensive onboarding and training

Ongoing learning and professional dev.

Access to professional tools and resou

Continuing education opportunities

Supportive team environment

Job summary

Elevatecareersnetwork cerca un Vacation Booking Coordinator organizzato e orientato al cliente per assistere i clienti nella ricerca di opzioni e nel coordinamento di viaggi in base alle loro esigenze.

Il ruolo prevede comunicazione con i clienti, ricerche online, coordinamento di prenotazioni e follow-up, mantenendo documentazione ordinata e offrendo supporto professionale durante l'intero processo di pianificazione e prenotazione.

Qualifications

• Abilità comunicative scritte e orali eccellenti.
• Organizzazione e attenzione ai dettagli.
• Orientamento al cliente e disponibilità al servizio.
• Capacità di cercare opzioni online e confrontare offerte.
• Gestione di più richieste client.
• Proficienza nell'uso di email e piattaforme digitali.
• Esperienza in customer service o pianificazione è preferita ma non essenziale.

Responsibilities

• Comunicare con i clienti per preferenze e requisiti.
• Ricercare alloggi, trasporti, attività e servizi.
• Coordinare prenotazioni e dettagli.
• Rivedere opzioni e conferme per accuratezza.
• Fornire aggiornamenti e follow-up ai clienti.
• Gestire modifiche e richieste speciali.
• Mantenere documentazione clienti e prenotazioni.
• Follow-up su dettagli in sospeso.

Skills

Comunicazione scritta e verbale

Organizzazione e attenzione ai dettagI

Orientamento al cliente

Ricerca online

Gestione di richieste multiple

Uso di email e piattaforme digitali

Tools

Piattaforme di email

Job description

Luogo di lavoro: Roma

We are looking for an organized and customer-focused Vacation Booking Coordinator to assist clients with researching options and coordinating vacation arrangements based on their individual needs and preferences.

This role combines client communication, online research, reservation coordination, and follow-up. The ideal candidate enjoys helping people plan experiences while keeping important booking details organized.

Key Responsibilities

• Communicate with clients regarding vacation preferences, requests, and requirements
• Research accommodations, transportation, activities, and other available services
• Assist with coordinating reservations and booking details
• Review options and confirmations for accuracy
• Provide clients with important information and updates
• Assist with modifications and special requests
• Maintain organized client and reservation documentation
• Follow up on outstanding details and upcoming arrangements
• Communicate with service providers when additional coordination is required
• Provide professional support throughout the planning and booking process

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused attitude
• Comfortable researching information and options online
• Ability to manage multiple client requests
• Comfortable using email, online systems, and digital platforms
• Strong problem-solving and follow-up abilities
• Previous customer service, hospitality, reservations, or planning experience is helpful but not required

Position Highlights

• Fully remote work environment
• Comprehensive onboarding and training
• Ongoing learning and professional development
• Access to professional tools and resources
• Continuing education opportunities
• Supportive team environment