Travel Customer Representative

Kim Luxe Travel; Milano; Remoto; EUR 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Structured training

Career growth

Travel perks

Collaborative culture

Descrizione del lavoro

Kim Luxe Travel seeks a Travel Customer Representative to assist clients from first inquiry through return home. You will handle inquiries, confirm reservations, review itineraries and guide travelers with destinations and policies.

The ideal candidate stays organized, communicates clearly, and enjoys helping people while using online tools. This role offers remote work and opportunities to grow in the travel industry.

Competenze

• Customer service experience preferred (any industry).
• Organized and dependable with strong attention to detail.
• Comfortable using online tools, apps and communication platforms.
• Interest in travel and creating positive client experiences.

Mansioni

• Assist clients via email, phone and messaging with general travel questions.
• Help confirm reservations, review itineraries and support changes.
• Provide clear information about destinations, docs and policies.
• Follow up with travelers before departure to ensure preparation.
• Escalate complex issues to the appropriate team while keeping a positive experience.

Conoscenze

Friendly communicator

Customer service

Organized and dependable

Tech-savvy with online tools

Travel passion

Descrizione del lavoro

Milan, Metropolitan City of Milan, Italy

About the job Travel Customer Representative

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Key Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Ideal Candidate

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Perks

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture