Virtual Travel Customer Service

Elevationtravelpartners; Firenze; Remoto; EUR 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Elevationtravelpartners is seeking a Virtual Travel Customer Service representative based in Florence, Italy. The role focuses on assisting clients with trip preparation and support, answering questions, managing requests, and ensuring travelers feel confident and prepared throughout their journey.

You will handle inquiries via email, chat, and phone, assist with itinerary changes, and share destination guidance.

Competenze

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized mindset.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Mansioni

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Conoscenze

Communication skills

Customer service

Reliability & organization

Tech-savvy

Travel enthusiasm

Descrizione del lavoro

Florence, Metropolitan City of Florence, Italy

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction