Virtual Travel Assistance Agent

Kim Luxe Travel; Firenze; Remote; EUR 30,000 - 46,000; Full time

Benefits offered by this job

Remote work

Travel discounts

Job summary

Kim Luxe Travel is seeking a Virtual Travel Assistance Agent for a remote role to support clients throughout their travel journey from Florence area. You will respond to inquiries via email, phone, and messaging, review plans, and share destination information to help travelers prepare.

Ideal candidates are organized, detail-oriented, with excellent communication and comfort using digital tools. Remote role with flexible scheduling and growth opportunities in the travel industry.

Qualifications

• Customer service experience is helpful but not required.
• Strong written and verbal communication skills.
• Organized with high attention to detail.

Responsibilities

• Respond to traveler inquiries via email, phone and messaging.
• Review travel plans and confirm important trip details.
• Provide information on destinations, guidelines and procedures.
• Check in with clients before departure and address concerns promptly.

Skills

Friendly communication

Customer service mindset

Organized

Detail oriented

Digital tools

Travel interest

Remote work

Job description

Florence, Metropolitan City of Florence, Italy

About the job Virtual Travel Assistance Agent

We are seeking a Virtual Travel Assistance Agent to help support clients throughout their travel journey. In this remote role, you will provide guidance, assist with travel-related questions, and help ensure that travelers feel prepared and supported before and during their trips.

Key Responsibilities

• Respond to traveler inquiries through email, phone, and messaging platforms
• Assist with reviewing travel plans and helping confirm important trip details
• Provide helpful information regarding destinations, travel guidelines, and company procedures
• Check in with clients prior to departure to ensure they have everything needed for their tripAddress concerns in a professional and timely manner and refer complex issues when appropriate

Ideal Candidate

• Friendly and professional communication style
• Customer service experience is helpful but not required
• Organized with strong attention to detail
• Comfortable working with digital tools and online platforms
• Interest in travel and assisting others with their plans
• Remote work environment with flexible scheduling
• Training and resources to support success in the role
• Opportunities to grow within the travel industry
• Access to travel-related benefits and industry discounts