Transportation Representative, Transportation Representative

Amazon; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company in Milan is seeking a Transportation Representative to act as the primary interface between the company and delivery partners. The role involves effectively communicating with both customers and partners, managing sensitive cases, and suggesting process improvements. Ideal candidates will have strong communication skills and a background in logistics. This position offers an opportunity to thrive in a collaborative environment.

Competenze

• Excellent communication skills (written and verbal) in English language.
• Ability to work independently and in a team environment.
• Good comprehension skills and ability to address customer issues.

Mansioni

• Effectively communicate with delivery partners and customers.
• Provide prompt service and manage sensitive cases.
• Identify trends and suggest process improvements.

Conoscenze

Excellent communication skills

Good comprehension skills

Ability to concentrate

Teamwork

Excellent typing skills

Formazione

Graduation in any specialization

Strumenti

Windows XP

Microsoft Outlook

Microsoft Word

Internet Explorer

Excel

Descrizione del lavoro

Transportation Representative, Transportation Representative

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times
• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
• Effectively manage sensitive cases by reporting up the escalation matrix
• Demonstrate excellent time-management skills
• Maintains or exceeds targeted performance metrics
• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

• Graduation in any specialization from a recognized university.
• Excellent communication skills (written and verbal) in English language.
• Ability to communicate correctly and clearly with all customers.
• Good comprehension skills – ability to clearly understand and state the issues customers present.
• Ability to concentrate – follow customers issues without distraction to resolution.
• Work successfully in a team environment as well as independently.
• Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
• Excellent typing skills.
• Demonstrates an ability to successfully navigate websites.
• Demonstrates a proficient knowledge of email applications.

Preferred Qualifications

• Logistics background and Experience in similar role
• Proficient in Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.