Temporary Luxury Sales Associate – Storytelling & Client Care

Hermes Paris; Firenze; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

€10 meal voucher per working day

Job summary

Hermès Italie seeks a Sales Associate to welcome clients and deliver a memorable luxury shopping experience, sharing the brand story and craftsmanship. You will build lasting relationships through bespoke attention and high integrity, across all product categories.

You will manage a client portfolio, update data per policy, and participate in events while maintaining expert product knowledge in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred with a fashion/linguistic focus.
• Fluent in Italian and English; a third language is advantageous.
• Experience in direct client sales, preferably luxury goods.
• Proficient with Excel/IT tools.
• Professional, enthusiastic, dynamic and team-oriented.

Responsibilities

• Advise and support customers on all product categories to satisfy needs and deliver a memorable omnichannel experience.
• Be a storyteller, delivering quality service to foster client relationships and sales.
• Provide information including aftersales product care suggestions.
• Develop and maintain a client portfolio for loyalty and long-term relationships.
• Collect and update client data per privacy policy and procedures.
• Participate in customers' events and animations as needed.
• Maintain solid product knowledge and stay updated on novelties, prices and stock.

Skills

Interpersonal skills

Communication skills

Teamwork

Customer service

Fluent Italian

Fluent English

Excel

Education

Bachelor’s degree preferred (fashion/linguistic focus)

Tools

Excel

Job description

Hermès Italie seeks a Sales Associate to welcome clients and deliver a memorable luxury shopping experience, sharing the brand story and craftsmanship. You will build lasting relationships through bespoke attention and high integrity, across all product categories.

You will manage a client portfolio, update data per policy, and participate in events while maintaining expert product knowledge in a fast-paced environment.