Luxury Retail Sales Intern: Elevate Customer Experience

Hermès; Napoli; On-site; EUR 9,500 - 13,000; Full time

Benefits offered by this job

€10 meal voucher per working day

Job summary

Hermès is seeking a Welcomist Intern in Napoli to deliver exceptional customer experiences in a luxury retail environment. You will quickly learn the daily organization of a flagship store and engage with clients to identify their needs.

You will greet guests, assist Sales Associates, and manage queues using Hermès devices, while supporting scheduling and client visits. Strong interpersonal skills and teamwork are essential.

Qualifications

• Bachelor’s degree preferably with a linguistic or fashion/luxury focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Proficient with Excel / IT tools.

Responsibilities

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients to discover their needs and wishes.
• Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in.
• Manage customer queues through a dedicated app on Hermès devices.
• Support the Sales Associates Team by helping schedule their appointments and customer visits.
• Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.

Skills

Italian & English fluency

Excel / IT tools

Education

Bachelor’s degree (linguistic or fashion/luxury focus)

Tools

Excel

Job description

Hermès is seeking a Welcomist Intern in Napoli to deliver exceptional customer experiences in a luxury retail environment. You will quickly learn the daily organization of a flagship store and engage with clients to identify their needs.

You will greet guests, assist Sales Associates, and manage queues using Hermès devices, while supporting scheduling and client visits. Strong interpersonal skills and teamwork are essential.