Sales Associate - Boutique Milano

Hermès; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal voucher

Annual incentive plan

Supplementary benefits

Job summary

Hermès in Lombardy, Italy is seeking a Sales Associate to assist clients with personalized experiences, storytelling about brand history, and product craftsmanship to drive sales and build lasting client relationships.

You will advise across all product categories, maintain up-to-date product knowledge, manage client data, support events, and participate in omnichannel service with integrity and exceptional service standards.

Qualifications

• Bachelor's degree preferably, but not mandatory, with a fashion/linguistic focus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique.
• Proficient with Excel / IT tools.
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Responsibilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience.
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services.
• Support customers providing all type of information, including aftersales product care suggestions.
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships.
• Collect and update client data, in accordance with privacy policy and company procedures.
• Play an active role in customers’ events and animations whenever needed.
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

Skills

Customer service

Communication

Teamwork

Italian

English

Attention to detail

Storytelling

Education

Bachelor's degree

Tools

Excel

IT tools

Job description

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

Main Responsabilities

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

• Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus;
• Fluency in Italian and English. A third language will be considered an advantage;
• Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;
• Proficient with Excel / IT tools;
• Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

• Excellent interpersonal and communication skills, with a customer service orientation;
• Team player mentality to build meaningful relationships and ability to work autonomously;
• Availability, flexibility and dynamism to function in a high-pace environment;
• Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

What We Offer

• Contract Type: Permanent
• Working Hours: Full-time
• Applicable Collective Bargaining Agreement: CCNL Commercio
• Indicative Starting Gross Annual Salary: €28,000, determined according to objective and gender-neutral criteria.
• Variable Pay: Eligibility for an annual incentive plan in line with Company policies.
• Benefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits. Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies.

The final compensation package will be determined based on objective criteria such as professional experience, role responsibilities and required competencies.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.