Sales Associate Temporary - Boutique Firenze

Hermes Paris; Firenze; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

€10 meal voucher per working day

Job summary

Hermès Italie seeks a Sales Associate to welcome clients and deliver a memorable luxury shopping experience, sharing the brand story and craftsmanship. You will build lasting relationships through bespoke attention and high integrity, across all product categories.

You will manage a client portfolio, update data per policy, and participate in events while maintaining expert product knowledge in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred with a fashion/linguistic focus.
• Fluent in Italian and English; a third language is advantageous.
• Experience in direct client sales, preferably luxury goods.
• Proficient with Excel/IT tools.
• Professional, enthusiastic, dynamic and team-oriented.

Responsibilities

• Advise and support customers on all product categories to satisfy needs and deliver a memorable omnichannel experience.
• Be a storyteller, delivering quality service to foster client relationships and sales.
• Provide information including aftersales product care suggestions.
• Develop and maintain a client portfolio for loyalty and long-term relationships.
• Collect and update client data per privacy policy and procedures.
• Participate in customers' events and animations as needed.
• Maintain solid product knowledge and stay updated on novelties, prices and stock.

Skills

Interpersonal skills

Communication skills

Teamwork

Customer service

Fluent Italian

Fluent English

Excel

Education

Bachelor’s degree preferred (fashion/linguistic focus)

Tools

Excel

Job description

At a glance

• Years of Experience Minimum 1 year
• Contract Type Limited contract
• Job Schedule Full time
• Posting Date 10/07/2026, 07:15 AM

About the entity

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

Details of the job

GENERAL ROLE

The Sales Associate is in charge of assisting clients through personalized and memorable customer Experience, with storytelling about the brand history and the product craftsmanship. He/She provides the most memorable customer experience to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.

MAIN RESPONSIBILITIES

• Advise and support customers on all product categories to satisfy clients’ needs and ensure the most memorable omnichannel experience;
• Be a storyteller, suggesting and surprising, delivering quality and consistency of service to develop client relationships and sales services;
• Support customers providing all type of information, including aftersales product care suggestions;
• Develop and maintain a customer portfolio through a proper client discovery and a bespoke experience in order to foster loyalty and establish long-term relationships ;
• Collect and update client data, in accordance with privacy policy and company procedures;
• Play an active role in customers’ events and animations whenever needed;
• Build a solid product knowledge, keeping updated with novelties, prices and stock availabilities.

PROFILE

Bachelor’s degree preferably, but not mandatory, with a fashion/linguistic focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background: experience in the direct sales to clients, preferably in a luxury good boutique;

Proficient with Excel / IT tools;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements:

Excellent interpersonal and communication skills, with a customer service orientation;

Team player mentality to build meaningful relationships and ability to work autonomously;

Availability, flexibility and dynamism to function in a high-pace environment;

Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

What We Offer

Contract Type: Fixed-Term Contract

Working Hours: Full-time

Contract Duration: 2 months

Indicative Starting Gross Annual Salary: €28,000, determined according to objective and gender-neutral criteria.

Benefits: €10 meal voucher per working day, in addition to statutory and collective bargaining benefits.

The final compensation package will be determined based on objective criteria such as professional experience, role responsibilities and required competencies.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.