Technician on 3D Printers

3ECRUIT; Roma; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading additive manufacturing company is seeking a Service Technician to provide remote and on-site technical support for advanced industrial 3D printing systems in Italy. The role offers opportunities for both junior and experienced professionals, focusing on troubleshooting and customer training. Candidates should have a technical background in mechanics or electronics and strong communication skills. This position requires a willingness to travel up to 30%. Join a company committed to delivering high-quality service to its customers internationally.

Competenze

• Require proficiency in using hardware and software systems.
• Must be organized, precise, and quality-driven.
• Fluent in Italian and English, both spoken and written.

Mansioni

• Provide remote and on-site technical support to customers.
• Diagnose issues across electronics, hardware, software.
• Act as a first point of contact for customer queries.

Conoscenze

Technical background in mechanics, mechatronics, electronics or similar

Experience in technical support, field service, commissioning or troubleshooting

Strong communication skills

Ability to analyse faults

Customer-focused mindset

Team-oriented approach

Formazione

Diploma or Degree in Mechanics, Mechatronics, Electronics or a related technical discipline

Descrizione del lavoro

SERVICE TECHNICIAN

Permanent, full‑time position based in Thiene, Veneto region, Italy. Hands‑on role supporting advanced industrial 3D printing systems. Strong mix of technical depth, customer interaction and international exposure. Suitable for both early‑career and experienced technical professionals. Up to 30% travel.

THE ROLE

You will join a well‑established additive manufacturing company that designs and supports high‑precision industrial 3D printing systems used by customers internationally. The business has a strong engineering focus and works closely with its customers to ensure reliable, long‑term system performance.

As a Post‑Sales Technician / After‑Sales Engineer, you will support customers once systems are installed, providing remote and on‑site technical assistance across hardware, electronics and software. You will be a key point of contact for troubleshooting, machine start‑up and customer training, helping customers get consistent and dependable results from their equipment.

For junior profiles, this role offers structured exposure to complex hardware, electronics, software and customer environments, with the opportunity to build deep expertise in industrial 3D printing.

For experienced engineers, it offers autonomy, technical ownership, international customer engagement and the chance to influence service quality and diagnostic processes.

KEY RESPONSIBILITIES

• Provide remote and on‑site technical support to customers
• Diagnose and resolve issues across electronics, hardware, software and system performance
• Act as a first point of contact for customer technical queries via phone, email and digital channels
• Support machine installation, commissioning, start‑up and customer training
• Accurately document cases and actions using a CRM system
• Collaborate closely with internal engineering and service teams to resolve complex issues
• Travel to customer sites in Italy and internationally when required
• Contribute to the continuous improvement of diagnostic tools, processes and customer experience

EXPERIENCE & SKILLS

• Technical background in mechanics, mechatronics, electronics or similar
• Experience in technical support, field service, commissioning or troubleshooting
• Ability to analyse faults and work methodically toward solutions
• Confidence working with hardware and software systemsAbility to read electrical schematics and mechanical exploded drawings
• Strong communication skills and a customer‑focused mindset
• Comfortable working in a team‑oriented, fast‑paced technical environment
• Willingness to travel when required
• Organised, precise and quality‑driven in your work
• Less experience but strong technical foundations and motivation to learn are absolutely welcome.

QUALIFICATIONS

• Diploma or Degree in Mechanics, Mechatronics, Electronics or a related technical discipline
• Italian and English, spoken and written