Technical Support Engineer — SaaS for Global Events (Hybrid)

Wiz-Team; Torino; Ibrido; EUR 42.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working policy

Casual dress code

Flexible hours

Team social events

Descrizione del lavoro

Wiz-Team in Turin, Italy, seeks a Technical Support Engineer to join our Customer Support team, bringing deep technical investigation and incident resolution to production systems. You will be the first technical contact for issues, collaborate with Development and DevOps, and help restore services quickly.

The role primarily supports North American operations, with late afternoon/evening hours aligned to Pacific Time, and occasional on-site support for customers.

Competenze

• 3+ years in Technical Support, Application Support, Software Support, or a similar technical customer-facing role.
• Strong analytical and troubleshooting skills.
• Experience with web-based applications and SaaS platforms.
• REST APIs, JSON, and HTTP requests understanding.
• SQL and database skills (intermediate to advanced).
• Knowledge of Node.js/TypeScript, PHP, or Python for reading code.
• Cloud infrastructure and Kubernetes experience.
• Understanding of APIs, microservices, and message-queue systems.
• Familiarity with Datadog or Grafana.
• Experience reading application logs.
• Familiarity with Jira or ServiceNow.
• Excellent English communication skills.
• Ability to stay calm under pressure and manage priorities.
• Willingness to travel occasionally for on-site support.

Mansioni

• Investigate and troubleshoot production issues across multiple software applications.
• Analyze logs, API requests, system behavior, and application data to identify root causes.
• Perform application configuration and data corrections.
• Manage incidents from triage to resolution with SLA commitments.
• Coordinate with Development, DevOps, QA, and Project Management teams during critical incidents.
• Support major event operations, including on-site and remote coverage.
• Document troubleshooting steps, known issues, and operational procedures.
• Contribute to monitoring improvements and operational readiness.

Conoscenze

Technical Support

Application Support

Web-based applications

REST APIs

SQL databases

Node.js/TypeScript

Python

Cloud infrastructure

Kubernetes

Monitoring tools

Jira

ServiceNow

Datadog

Grafana

Strumenti

Jira

ServiceNow

Datadog

Grafana

Descrizione del lavoro

Wiz-Team in Turin, Italy, seeks a Technical Support Engineer to join our Customer Support team, bringing deep technical investigation and incident resolution to production systems. You will be the first technical contact for issues, collaborate with Development and DevOps, and help restore services quickly.

The role primarily supports North American operations, with late afternoon/evening hours aligned to Pacific Time, and occasional on-site support for customers.