Technical Service Engineer - Italy

JR Italy; Bologna; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading technical services company is seeking a Technical Service Engineer based in Bologna, Italy. The ideal candidate will have over 3 years of technical support experience, an engineering degree in Electrical Engineering, and be fluent in Italian and English. Responsibilities include providing expert technical support, conducting training sessions, and collaborating with the sales team. Travel may be required nationally and occasionally internationally.

Competenze

• 3+ years of experience in technical support or engineering.
• Fluent in Italian and English, both written and spoken.
• Based in Italy with the ability to travel.

Mansioni

• Provide technical support to customers.
• Conduct training sessions for installers.
• Manage RMA requests and drive service optimization.
• Track and report service KPIs.
• Collaborate with sales team for technical expertise.

Conoscenze

Technical support

Communication skills

Problem-solving

Customer satisfaction

Formazione

Engineering degree in Electrical Engineering

Descrizione del lavoro

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Technical Service Engineer - Italy, bologna

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EU work permit required:

Yes

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Job Reference:

523651009105362944033713

Job Views:

4

Posted:

22.08.2025

Expiry Date:

06.10.2025

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Job Description:

Work Responsibility:

• Deliver expert, solution-driven technical support to our professional customers and partners.
• Conduct engaging training sessions to empower installers and internal teams.
• Manage RMA requests with speed and precision to keep customer satisfaction high.
• Drive service optimization, improving response times, parts usage, and cost-efficiency.
• Track and report service KPIs to ensure continuous improvement.
• Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
• Prepare compelling technical proposals, system designs, and product presentations.
• Ensure all technical solutions meet local regulatory and grid requirements.
• Monitor local market trends and share insights with R&D, product, and marketing teams.
• Support our presence at trade shows, technical workshops, and partner events.
• Provide hands-on support during on-site installations and commissioning when needed.

Requirements:

• Based in Italy with the ability to travel nationally and occasionally internationally.
• Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
• 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
• Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
• Adaptable and proactive, comfortable working in a fast-paced, international environment.
• Fluent in Italian and English, both written and spoken.